Troubleshooting

Here you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!

My Camera and Microphone aren't working

By clicking on the room name button in your room, you can select the microphone or camera that you'd like to use for your meeting under the Device ta...

Troubleshoot and resolve echoing in your room

In general, an echo is caused by one of two things: Someone's mic is too close to their speaker or sound output. This could be two participants that ...

Why am I getting an Unsupported Browser error?

We have a complete list of which browsers and devices we offer support for in our Supported Devices article, so if you aren't sure, you can double c...

I keep having network/connection issues

Note: If you are running Avast antivirus , the " Avast Web Shield " feature conflicts with sites using port 443 and can cause video feeds to appear ...

I can't see/hear everyone in my meeting

Note: If you are running Avast antivirus , the " Avast Web Shield " feature conflicts with sites using port 443 and can cause video feeds to appear ...

I'm having trouble logging in

We use login codes instead of a traditional password login, so we can ensure your Whereby account is as secure as possible. The login code is emailed ...

I'm only seeing a blank white page

Because Whereby is 100% browser-based, it can be affected by the extensions that you have installed on your browser. If you navigate to Whereby and re...

I can't Create/Join a Room

If you're getting an error message when you try to Create or Join a room, there are a few different things that could be going on. Below we've laid ou...

Help Me Fix This

When Whereby first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake. In this case, plea...