Troubleshooting
Here you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!
My Camera and Microphone aren't working
By clicking on the room name button in your room, you can select the microphone or camera that you'd like to use for your meeting under the Device ta...
I'm only seeing a blank white page
Because Whereby is 100% browser-based, it can be affected by the extensions that you have installed on your browser. If you navigate to Whereby and re...
I'm having trouble logging in
We use login codes instead of a traditional password login, so we can ensure your Whereby account is as secure as possible. The login code is emailed ...
I can't see/hear everyone in my meeting
Note: We're currently aware of an issue with users running Avast antivirus. The " Avast Web Shield " feature conflicts with sites using port 443 and ...
I keep having network/connection issues
Note: We're currently aware of an issue with users running Avast antivirus. The " Avast Web Shield " feature conflicts with sites using port 443 and ...
Why am I getting an Unsupported Browser error?
We have a complete list of which browsers and devices we offer support for in our Supported Devices article, so if you aren't sure, you can double c...
I can't Create/Join a Room
If you're getting an error message when you try to Create or Join a room, there are a few different things that could be going on. Below we've laid ou...
Troubleshoot and resolve echoing in your room
In general, an echo is caused by one of two things: Someone's mic is too close to their speaker or sound output. This could be two participants that ...
Help Me Fix This
When Whereby first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake. In this case, plea...