I'm having trouble logging in

We use login codes instead of a traditional password login, so we can ensure your Whereby account is as secure as possible. The login code is emailed to your account email and is valid for 15 minutes after you request it.

Follow these steps if you are having issues for your code:

Are you using the correct email address? Especially for our paid users, they try logging in with their billing email address instead of their account login email address, which may differ if they've set it up that way.

We'll send the email from "Whereby", so you can search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

If your code doesn't arrive in your email or spam after 15 minutes, it usually means that the email is being filtered out by your email service. You can follow any of these guides on how to whitelist below:

• Gmail

• Outlook

• Apple Mail

Once you have whitelisted Whereby, you can request a new code after clicking on the links below:

• For Existing Accounts

• For New Accounts

If you have a Gmail or Apple account you can use our Single Sign On feature!

Still having issues? Try checking your webmail where you originally set up the email. If you still don't see the email, contact your IT department to whitelist the email on the server.

In some cases, a phantom space or character can be copied from the email, which can cause the code to show an error.

Sometimes when several codes are requested at once, it can cause the system to lock up. In this situation, we recommend waiting 5 minutes before requesting a new code.

Try clearing your cache and cookies first before requesting a new code again. Instructions for clearing your cache and cookies can be found in the links below:

• Google Chrome

• Mozilla Firefox

• Opera

Once you have cleared your cache and cookies, you can request a new code after clicking on the links below:

• For Existing Accounts

• For New Accounts

Note: if your code expires, you can just request one again!