FAQ
We've compiled some of the most common questions we get about Whereby, and answers with more information, or instructions that you can follow!
Why is my video feed reversed?
You may notice that your video feed is reversed while you're in the room, which makes text unreadable. However, no need to worry about other users not...
How do I switch between Whereby accounts?
You might have set up multiple paid accounts using the same email address. Also, everyone who sets up a Business account will have a free plan created...
Does Whereby have closed captioning?
Whereby Meetings currently doesn't have a built-in feature for closed captioning. However, because it is 100% browser-based, you can use Google Chrom...
Embedding a Whereby room on your website
Embedding a Whereby room is only available on our paid (Pro and Business) plans, or our Whereby Embedded (API) platform. We do not offer general pro...
Is Whereby compatible with Polycom? Does it have a dial-in solution?
We commonly get asked about dial-in solutions for Whereby, or if we support the H323 protocol to input specifically to an IP address for Polycom syste...
Can I use a Firewall, VPN, or Proxy Server with Whereby?
We do understand that many organizations prefer to route their network traffic through a firewall to improve privacy and security. However, because Wh...
Getting Support at Whereby
Meetings can be tough. Meeting software shouldn’t be. Whether you're a new user trying to set up your own account, or you were invited to a meeting an...
The Host Has Not Arrived
We've recently been making changes to some of the security features of our rooms, one of which is requiring that the room owner or someone with host p...